Shipping and Returns

Shipping

Towelling Stories ships Australia wide using Australia Post and couriers. Our shipping ranges from $3.95 for small parcels and is capped at $9.95 Australia-wide for standard delivery. Express Post is also available, orders placed before 10am will be posted by Express Post on the same day. Registered Post is also available on request, please email pamela@towellingstories.com if you are interested in this option.

We are not responsible for any lost of damaged goods due to Australia Post.

Once payment is received, all products that are in stock will be shipped within 2 days and should arrive within 7 days. Please inform us if you require your order to be sent earlier and we will endeavour to fulfil your request. Please provide us with accurate, up to date and complete information to allow us to send your order in a timely manner. If any of the details that you provided are incorrect and result in the original delivery being returned to us, you will be responsible for a second delivery charge.

International Shipping:

Please email hello@towellingstories.com if you do not live in Australia and would like to purchase one of our products and we will get back to you with a shipping estimate. Please be advised that we cannot be held responsible for any import restrictions or duties that may be placed on our products in your country of residence.

Returns

All customers are entitled to receive a replacement, refund or equivalent amount of credit, if they receive goods that are damaged or faulty or a mistake was made by us. Please notify us within 3 days of receipt of your order and return the items within 7 days. Failure to advise us within 3 days may result in your request being declined.

Once approved, we will provide you with the details of how to return the goods at our cost. Approved returned goods must be received by Towelling Stories in the original packaging, complete and in the same condition in which they were delivered to you, for a credit to be issued. We reserve the right to assess the condition of the returned goods prior to providing a replacement or equivalent amount of credit.

Over and above statutory requirements, if you are unhappy with any of our products for any reason, please email us at hello@towellingstories.com and we will see what we can do.

Please note that while we have attempted to describe and visually represent our products as accurately as possible, there still may be variations in the dimensions, colour  and fabric placement of our products.

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