Shipping Information

Processing Times

• Orders are carefully prepared and dispatched within 1–2 business days.

• Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey.

Shipping Options & Delivery

• We offer flat‑rate standard shipping of $9.95 Australia‑wide.

• Express Post is available for an additional fee for those who prefer a faster delivery experience.

• Orders placed before 12pm are sent via Express Post on the same day.

Delivery Estimates

Delivery timeframes begin once your order has been dispatched.

Order Tracking

A tracking link will be provided once your parcel is on its way, allowing you to monitor its progress with ease.

Lost or Delayed Packages

We take great care in preparing your order; however, we cannot accept responsibility for parcels lost or damaged by Australia Post.

International Shipping

For customers outside Australia, please email hello@towellingstories.com for a personalised shipping quote. Any duties, taxes, or import restrictions are the responsibility of the customer.

Returns & Exchanges

Return Window

We accept returns within 30 days of delivery for most items.

Eligibility

To ensure a smooth return process, items must be:

• Unused and unwashed

• In their original packaging

• In the same condition in which they were received

Certain items — such as sale pieces, personalised products, or hygiene‑sensitive items — may not be eligible for return.

How to Start a Return

1. Contact us with your order number.

2. We’ll provide clear return instructions and a return label if applicable.

3. Once your item is received and assessed, we’ll process your refund or exchange.

Refunds

• Refunds are issued to the original payment method.

• Please allow 3–5 business days after we receive your return for processing.

Exchanges

Replacement items are shipped once your return has been received and approved.

Return Shipping Costs

Return shipping fees may apply unless your item arrived damaged or incorrect.