Terms and Conditions


Orders may be placed online through our website, over the phone or in person. Orders will not be processed until payment has been received. Once received, we will confirm your order details and notify you of when your order will be dispatched.

We ask that you please do not re-sell any of our products to a third party, including online auction sites or retailers without gaining our permission first.

International Orders:

Please email pamela@towellingstories.com if you do not live in Australia and would like to purchase one of our products and we will get back to you with a shipping estimate. Please be advised that we cannot be held responsible for any import restrictions or duties that may be placed on our products in your country of residence.


All prices are listed in Australian Dollars and are inclusive of GST. We accept payment through Paypal or via credit card. Regardless of the payment method that you choose, your details will remain safe and confidential. Financial details are not viewed or stored by us.

We reserve the right to change prices without notice.

Back Orders

Unfortunately, at times, some of our products may be temporarily out of stock. If this occurs, we will offer you an alternative or will happily back order the product for you. You have the option to accept the alternative, wait for the product to come back in stock, cancel your order or remove the item that is not available and proceed with the remainder of your order.

Please email us at hello@towellingstories.com if you are interested in a product that is sold out and we will provide you with an estimation of when that product will be back in stock and notify you once it comes in.

Please be aware that some fabrics are seasonal and as a result designs may change regularly.


All details provided to Towelling Stories will remain secure and confidential. Your details will be used to respond to an enquiry or fulfil an order and will not be sold, exchanged or disclosed unless required by law. Any email address provided to us may be used for marketing purposes, including contacting you about promotions, new releases and reviews. Please email us at hello@towellingstories.com to unsubscribe if you do not wish to be included on our mailing list.


All information on this website, including logos, product photography, descriptions and concepts are the property of Towelling Stories and may not be copied or used without our consent. You agree not to copy, distribute or imitate any products, photos or other media contained on this website or published by Towelling Stories on any other platform. You also agree to use this website for the reason that it was intended and not for any other purpose that could be considered unlawful or illegal. Any infringement of these terms may result in legal action.

We cannot be held responsible for any damages resulting from the use of any of the products or services on this website or content held on third party sites that we are linked to.

Please check this page regularly to ensure you agree with our latest terms and conditions. Thank you.

Copyright & Trademarks

All content on this site, unless otherwise specified, is copyright © Towelling Stories, 2017, all rights reserved. "Towelling Stories" and associated logos are trademarks of Towelling Stories in Australia and other countries.


Please be advised that the term hands free baby bath towel refers to the time while you are bathing the baby. An adult is required to support the weight of the baby at all times when the baby is in the towel. 

We recommend the following care of our products:

* Wash before first use

* Machine wash in warm water (40 degrees) with similar colours

* Use fabric softener for best results

* Cool tumble dry only

* Do not bleach, iron or dryclean 

If you have any questions, please email us on hello@towellingstories.com